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Last updated: March 2026
These Terms and Conditions ("Terms") govern your access to and use of Satvik Salaad (the "Service"), a meal delivery platform operated by Ensalada Foods Private Limited ("Company", "we", "us", "our"). By registering, purchasing a plan, or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
Satvik Salaad is a healthy meal delivery service that delivers fresh salads, fruit bowls, and related food products to homes and workplaces within 15 km of Prahladnagar, Ahmedabad, Gujarat, India. The Service is developed, managed, and operated in its entirety by Ensalada Foods Private Limited.
To access the Service, you must create an account by verifying your mobile number via OTP or using Google Sign-In. You are responsible for:
We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.
4.1 Plan Selection: We offer various meal plan plans (weekly, monthly, etc.) covering salad bowls and/or fruit bowls. Plan details including duration, meal count, and pricing are displayed at the time of purchase.
4.2 Plan Activation: Your meal plan becomes active upon successful payment confirmation. Delivery scheduling commences based on your selected delivery slot and address.
4.3 Meal Customisation: Certain plans allow meal customisation within defined limits. Customisation is subject to ingredient availability and delivery constraints.
4.4 Plan Changes: To upgrade or change your plan, contact us at care@satviksalaad.com. Plan changes take effect from the next billing cycle. Downgrades are not permitted mid-cycle.
4.5 Auto-Renewal: Plans with auto-renew enabled will automatically renew at the end of the plan period using your saved payment method. You will be notified before renewal. You can disable auto-renew from your account settings.
5.1 Pricing: All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes (GST) unless stated otherwise. Prices are subject to change; changes will not affect active plans mid-cycle.
5.2 Payment Methods: We accept payments via credit/debit cards, UPI, net banking, and digital wallets through our payment partner, Razorpay.
5.3 Payment Security: All payment transactions are encrypted and processed by Razorpay, a PCI-DSS Level 1 certified payment gateway. We do not store your card or bank details on our servers.
5.4 Failed Payments: If a payment fails, your order will remain in draft status. You may retry payment within 24 hours. After that, the draft order will be cancelled.
5.5 Coupons & Discounts: Promotional codes may be applied at checkout. Coupons are subject to validity dates, usage limits, minimum order values, and plan-specific restrictions as displayed at the time of use. Only one coupon may be applied per order.
Detailed delivery terms are covered in our Delivery Policy. Key points:
Detailed refund and cancellation terms are covered in our Refund Policy. Key points:
8.1 Quality Standards: We prepare all meals in clean, hygienic kitchens following standard food safety practices. Meals are freshly prepared and delivered within safe temperature and time windows.
8.2 Allergen Disclosure: We display allergen information for each meal on our platform. However, our kitchen handles common allergens (nuts, dairy, gluten, etc.) and we cannot guarantee a completely allergen-free environment.
8.3 Medical Dietary Requirements: If you have severe food allergies, medical dietary restrictions, or require meals for a diagnosed condition (e.g., diabetes, celiac disease), please consult a qualified healthcare professional before purchasing. We do not provide medical dietary advice.
8.4 Quality Complaints: If you receive a meal of unsatisfactory quality, contact us within 2 hours of delivery with photographic evidence at care@satviksalaad.com or +91 93161 02899.
You agree not to:
All content on the Satvik Salaad platform — including but not limited to the logo, brand name, website design, meal photographs, text content, and software — is the exclusive intellectual property of Ensalada Foods Private Limited and/or its licensors.
You may not reproduce, distribute, modify, or use any of our content for commercial purposes without prior written consent from Ensalada Foods Private Limited.
To the maximum extent permitted by applicable law, Ensalada Foods Private Limited shall not be liable for:
Our maximum aggregate liability to you for any claim arising under these Terms shall not exceed the total amount paid by you to us in the 3 months preceding the claim.
You agree to indemnify, defend, and hold harmless Ensalada Foods Private Limited, its partners, employees, and agents from any claims, liabilities, damages, or expenses (including legal fees) arising from your violation of these Terms, misuse of the Service, or infringement of any third-party rights.
In the event of a dispute, we encourage you to contact us first at care@satviksalaad.com to resolve the matter amicably. If unresolved within 30 days, disputes shall be subject to binding arbitration under the Indian Arbitration and Conciliation Act, 1996, conducted in Ahmedabad, Gujarat. The language of arbitration shall be English or Gujarati. The decision of the arbitrator shall be final and binding on both parties.
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes not resolved through arbitration shall be subject to the exclusive jurisdiction of the courts in Ahmedabad, Gujarat, India.
We reserve the right to update these Terms at any time. Material changes will be communicated via email or a notice on the website at least 7 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the revised Terms.
We may suspend or terminate your account immediately, without notice, if you violate these Terms. Upon termination, your right to use the Service ceases immediately. Any active plan refunds will be processed per our Refund Policy.
You may delete your account at any time by contacting us at care@satviksalaad.com. Account deletion does not automatically entitle you to a refund of any active plan.
